We would like to provide an update regarding the item delivery issues caused by the payment system error that occurred in early May 2026.

Please accept our sincere apologies for the inconvenience caused. We identified a technical issue where items were not correctly credited following a purchase. This server issue was fully resolved as of approximately 14:30 (UTC+9) on 4 May 2026, and the system is now operating normally. For those using Android devices, please check your account again, as the system may have automatically processed a refund or delivered the items after a delay.

We are currently experiencing a high volume of enquiries and are processing them in the order they were received. We assure you that every report will be reviewed and addressed; your patience is greatly appreciated during this time. To ensure a swift resolution, please include your User ID and a copy of the official receipt issued by either Google or Apple when contacting us. Please note that we cannot verify purchases using other types of confirmation documents.

Should you encounter any further difficulties, please do not hesitate to contact our support team. Thank you for your continued support.

MilkChoco Operations Team