■ Device Change
- If you switch to a different software, you cannot log in with the existing account on a new device. For example, if a player moves from Android to iOS, it's normal not to retrieve the existing Google account because logging into Milk Choco on iOS automatically connects the logged-in Game Center account. Even if Google and Apple accounts use the same email, they are different accounts. Therefore, the phenomenon of data appearing to be reset is normal. To play on a new device with the previous account, you need to [Transfer Data].
■ Account Loss
- In case the account is reset
- If you have multiple accounts, sometimes another account may be mistakenly logged in. To recover the account, make sure to connect it correctly. Note that reinstalling the app, losing the device, or logging out does not delete your data, so don't worry.
▽ Android
- Delete unnecessary accounts on your device to make the account selection screen appear.
- https://support.google.com/android/answer/7664951?hl=en
▽ iOS
- Since Milk Choco automatically retrieves the Game Center logged-in account, you just need to change the account there.
- If you can't remember the account (email address) you logged into Milk Choco with, the developer cannot help
- If you delete or forget your Google or Apple account password
- Milk Choco does not collect user personal information, so if you lose the external account connected to the game, the developer cannot help. If you lost your Google account, contact Google. If you lost your Apple account, contact Apple.
■ Log Out (Account Switching)
▽ Android
- Delete unnecessary accounts on your device to make the account selection screen appear.
- https://support.google.com/android/answer/7664951?hl=en
▽ iOS
- Since Milk Choco automatically retrieves the Game Center logged-in account, you just need to change the account there.
- If you logged in but your data is missing, refer to [Account Loss].
■ Account Deletion
- Regarding in-game account reset
- If you are using an iOS device, you can reset data in the in-app settings. Find the account deletion button in the settings. Also, it takes a week for the data to be deleted after requesting data deletion. This is a grace period in case of accidental deletion, so please wait even if you want to delete the data immediately.
- After deleting the account, the data is permanently lost and cannot be recovered, so decide carefully.
- You can cancel the request if you resume playing within 7 days. To cancel the request, press the cancel deletion button.
- Account reset is not possible for Android and Nintendo Switch, so use a different account or disconnect.
■ Account deletion and Personal information protection
- MilkChoco does not collect any user's personal information.
- In other words, the data in MilkChoco is not considered as the user's personal information. Therefore, this policy does not violate any laws. If there are concerns about the leakage of personal information, it is necessary to contact Google, which holds all the user's personal information.
- Therefore, if you want to start a new account, there will be no issues related to personal information as long as you disconnect and forfeit your current data.
■ Device Loss (including damage)
- Losing the device does not affect the account, so you can continue playing with the existing account when you log in. If you switched to different software, refer to [Device Change].
- If you logged in but your data is missing, refer to [Account Loss].
■ Account Theft
- Milk Choco does not collect user personal information. The company is not responsible for incidents caused by personal information sharing (user fault).
- If your account is stolen, contact the cyber investigation unit.
- If you use a Google account and someone unknown used your account to make a purchase, request a refund on the Google Play website.
▽ Report an unknown charge
