■ If a Different Account Is Loaded / Game Data Is Reset

One common occurrence is that game data may be reset. If a different account is loaded, it is likely because you have logged in with another account. Rest assured, issues related to game data being reset should not occur.

If you believe your account has been reset, please submit your user ID.

※ If you have lost your user ID, please play with a new account.

If you remember the account you previously played with, please switch to the correct account. However, if you do not remember, you will need to log in with all the accounts you have until you find the one you are looking for.

■ If You Have Lost an External Account (e.g., Google, Game Center)

If you have lost an external account, the support team cannot assist, and you will need to recover it yourself. Please contact your email provider.