If a payment error occurs, reconnect and check if the reward popup appears.

[Note]

• Do not proceed with additional payments; only check if you receive the item.
• If you request a refund without guidance from the developer (operator), your account usage may be restricted.

If you need further assistance, please inform the support team.

Processing of payment errors varies by platform:

■ How to Check Receipts (Android)

Open the Gmail app installed on your device and find the order receipt sent by Google Play.

The MilkChoco account and the payment account may be different, so be careful not to search for receipts in the wrong account.

The order number will be in the format GPA.0000-0000-0000-00000.

If you cannot check the email, click here.

■ How to Check Receipts (iOS)

To view purchase history for App Store services, click here.

If the status is 'Pending,' the payment has not yet been fully completed, so please wait until the order number is issued.

The order ID will be a 10-digit code consisting of letters and numbers.

Example: ABCDEFGHIJ