Return Requirements are as follows:

• Returns can only be requested for items obtained through in-app purchases. Items purchased with currency such as diamonds cannot be returned.
• Returns are only available on Android. They are not possible on iOS or Switch.

If you did not receive an item after payment, please go here.

For refunds due to a user change of mind, requests must be made within 15 days from the date of payment, and the item must not have been used.

For services like the MC Pass, where items are not received immediately, you must request a refund before receiving the item.

Refunds will not be processed for very old transactions, so please request a refund as soon as you become aware of unauthorized payments by your child.