■ Unstable Connection

The following issues are all due to communication delays:

• Ad rewards are not received.
• Watching ads have been blocked.
• The screen showing "connecting to the server" does not end (infinite loading or endless loading).
• Remaining battle time has dropped to a negative number.
• All players except me have stopped moving during the battle.
• Other players do not recognize me during the battle.
• I aimed precisely and fired, but the shots did not hit the enemy.

If you experience delays while using public Wi-Fi, such as at schools or subways, it is advisable not to play the game.

Also, if possible, use the server for the country where you reside.

■ Insufficient memory

However, if delays occur despite a good connection, please check your RAM.

New apps or updates to existing apps can reduce available RAM, even if you are not actively using them.

※ RAM and storage space are different. RAM is typically around 8GB, so if you have more than that, the issue is likely related to storage space, not RAM.

We recommend having 4GB of RAM to play MilkChoco effectively.

To free up RAM on an Android device, please follow these steps:

• Settings > Battery and Device Care > RAM > Clean Now
• Close Background Apps Manually
• Uninstall Unnecessary Apps
• Restart Your Device

If the problem persists, please contact our support team.

■ Apps That Restrict Mobile Use

MilkChoco cannot be used on devices with Family Link installed.

Please allow your child to log in to MilkChoco.

For more information about Family Link, please refer to this page.